Frequently Asked Questions

Yes—they’re a game-changer if you sleep hot. With the Chilipad Dock Pro, your current mattress transforms into a high-tech cooling bed, designed to pull heat away and keep your sleep temperature right all night.

Yes! We offer a "WE" size mattress topper that covers the entire mattress. You and your partner get two control units so that you can each find your ideal sleep temperature, night after night.

Great question! The Chilipad Dock Pro is both a cooling and heating mattress pad. It gives you full temperature control—from chilly to toasty—so you can dial in the perfect sleep climate no matter the season.

No. Chilipad does not require a monthly fee for Chilipad bed cooling systems. Additionally, our optionalSleep Trackerdoes not require monthly membership fees.

Yes, if you purchased a half-sized system previously, you’ll need to add another half-sized system (“ME”) to your bed. Separate systems will control both sides of the bed.

Learn more about the different mattress sizes.

We offer a 30-Night Guarantee with any bed cooling system purchase. Here is how it works:

• The trial period begins the day you receive your product.
• If within the first 30 nights, you are not comfortable with your product please get in touch with us.
• Our Customer Experience team will assist you and seek to address any questions or concerns you may have.
• If we cannot resolve the situation to your satisfaction, we will take the product back and reimburse your purchase price.

Yes, Chilipads can be used on Adjustable or Split-Adjustable beds. Chilipad MEs are the only hydropowered bed cooling sleep systems that can accommodate split adjustable beds and allow you and your sleep partner to sleep at any individualized elevation. For split-adjustable beds, buy 2 Chilipad MEs.

Note: Unlike the Eight Sleep Pod, it does not work on a split-adjustable bed. Due to its design, both sleeping partners will be forced to have the same elevation.

The Chilipad control units can be placed anywhere near your bed or on a nightstand. We recommend placing it on a flat surface close to a wall outlet.

Below are some recommendations:

• Under the foot of the bed
• Under the top of the bed (where you place your head to sleep)
• Under a nightstand
• On a nightstand (this is our favorite; put it on display!)

Yes, we suggest monthly maintenance; this can help the systems and mattress toppers run properly and expand their lifespan. If you're interested, you can view our cleaning instructions and learn more about properly maintaining the system and mattress topper.