Terms of service
Terms of Service
Introduction
Welcome to biohackworld.com ("BHW", "us" or "we"), operated by Longevity Global LLC, a company incorporated in Wyoming, USA, whose registered address is 30N South Gould Street, Sheridan, WY 82801, United States (the "Seller"). You can contact us at support@biohackworld.com.
By using our website or placing an order, you agree to these Terms of Service ("Terms") and to our Privacy Policy. The version of these Terms in force when you place an order applies to that order. We send a copy of these Terms, including the withdrawal and returns information that applies to you, with your Order Confirmation.
You should always speak with a healthcare professional if you have questions about your health or medical conditions. We have no liability for information provided in this site regarding recommendations concerning supplements for any and all health purposes. This information is provided solely as a guideline to be used when discussing a program with a healthcare professional. Low-level laser devices are not intended to diagnose, cure, or prevent disease. Results from light-therapy Devices vary between individuals and depend on consistent use in line with the manufacturer's instructions, and we do not guarantee any particular cosmetic or therapeutic result. Subject to your Statutory Rights and to the warranties set out in these Terms, we give no other guarantee or warranty, express or implied, with respect to any products sold.
Your Statutory Rights
Nothing in these Terms excludes or limits any right you have as a Consumer that cannot be excluded or limited under the law of the country where you habitually reside (your "Statutory Rights"). Depending on where you live, these include rights under the UK Consumer Rights Act 2015 and Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the national laws implementing EU Directives 2011/83/EU and (EU) 2019/771, the Australian Consumer Law, and the Singapore Consumer Protection (Fair Trading) Act 1993. If any part of these Terms is inconsistent with your Statutory Rights, your Statutory Rights prevail to the extent of the inconsistency, and the rest of that part continues to apply.
Definitions
• "Consumer" means an individual buying wholly or mainly for purposes outside their trade, business, craft or profession.
• "Device" means any light-therapy or other electronic device sold on the site, including laser caps, helmets, masks and panels (for example Capillus, iRestore and Vielight).
• "Hygiene Seal" means the sealed packaging applied by us or the manufacturer across the opening of a Device's retail packaging, or across its scalp- or skin-contact surface. A Hygiene Seal is broken if it is torn, cut, lifted, removed or otherwise disturbed.
• "Original Packaging" means the branded retail box, inner trays and inserts, protective film or liner, the Hygiene Seal, and every accessory, battery pack, charger, cable, manual and document supplied with the product.
• "Order Confirmation" means the email we send confirming your order, which attaches or links to these Terms.
Use of Site
By using this site, you represent and warrant that you are at least 18 years old or visiting the site under the supervision of a parent or guardian. Subject to the terms and conditions of this Agreement, we hereby grant you a limited, revocable, non-transferable and non-exclusive license to access and use the site and to display the site on your Internet browser for the sole purpose of shopping for products sold on the site and not for any other commercial use or use on behalf of any third party. Any breach of this Agreement shall result in the immediate revocation of the license granted in this paragraph without notice to you. We may update these Terms and the Privacy Policy from time to time. Updated Terms apply to orders placed after they are published and do not change the terms of an order you have already placed.
Except as permitted in the paragraph above, you may not reproduce, distribute, display, sell, lease, transmit, create derivative works from, translate, modify, reverse-engineer, disassemble, decompile, or otherwise exploit this site or any portion of it unless expressly permitted by us in writing. You may not make any commercial use of any of the information provided on the site or make any use of the site for the benefit of another business unless explicitly permitted by us in advance. We may refuse service, close accounts, or cancel an order before dispatch (with a full refund of any amount paid) where we reasonably believe that the order or the customer's conduct involves fraud, an unauthorised payment, a pricing or listing error, a breach of these Terms, abuse of our promotions, price match or returns processes, or a pattern of unfounded payment disputes, or is otherwise unlawful.
You shall not upload to, distribute, or otherwise publish through this site and its related sites any Content, information, or other material that (a) violates or infringes the copyrights, patents, trademarks, service marks, trade secrets, or other proprietary rights of any person; (b) is libelous, threatening, defamatory, obscene, indecent, pornographic, or could give rise to any civil or criminal liability under law; or (c) includes any bugs, viruses, worms, trap doors, Trojan horses, or other harmful code or properties.
Payments for Products
You can pay for products over the Internet on our site. You can do so using a credit card or through PayPal, ShopPay, Google Pay, Amazon Pay or any other method which we choose to offer on the site from time to time.
Orders and Contract Formation
Your order is an offer to buy. A contract is formed when we accept your order by sending the Order Confirmation. If a product is listed with an obvious pricing or description error, we may cancel the order and refund you in full, provided we tell you before the product is dispatched.
Before you pay, the checkout shows the total price, including delivery charges and any import taxes and duties we collect, together with a link to these Terms and to the withdrawal and returns information that applies to your country. By selecting "Pay now" you confirm that you have had the opportunity to read them.
Prohibited Conduct
While using our website, you agree not to engage in the following activities:
• Posting content or items in inappropriate categories or areas on our website.
• Making comments about competing sites.
• Violating any laws, third-party rights, or our policies.
• Using our website if you are not able to form legally binding contracts, are under the age of 18, or are temporarily or indefinitely suspended from using our website or services.
• Posting information regarding competing products.
• Circumventing or manipulating our fee structure, the billing process, or fees owed to us.
• Posting false, inaccurate, misleading, defamatory, or libelous content, including personal information.
• Soliciting information from other users.
• Infringing our intellectual property, or any third party.
• Taking any action that may undermine the feedback or ratings systems.
• Distributing or posting spam, unsolicited, or bulk electronic communications, chain letters, or pyramid schemes.
• Transferring an account to another party without our consent.
• Distributing viruses or any other technologies that may harm us, or the interests or property of our users.
• Copying, modifying, or distributing rights or content from our website, service, or tools, or copyrights and trademarks.
• Harvesting or otherwise collecting information about users, including email addresses, without their consent.
• Using promotional codes, price match requests, or return, warranty or delivery claims in a way that is fraudulent, deceptive, or contrary to these Terms.
• Submitting reviews that do not reflect a genuine experience of the product.
Privacy
Your use of our sites is subject to our Privacy Policy. Please review our policy to learn more about what information we collect.
Abuse of our website
Our user community work together to keep our sites and services working properly and the user community safe. Please report problems, offensive content, and policy violations to us. Without limiting other remedies, we may limit, suspend, or terminate our service and user accounts, prohibit access to our sites and their content, and take technical and legal steps to keep users off the sites if we think that they are creating problems or possible legal liabilities, infringing the intellectual property rights of third parties, or acting inconsistently with the letter or spirit of our policies (for example, and without limitation, policies related to shill bidding, conducting off-site transactions, feedback manipulation, abuse of promotions or returns, circumventing temporary or permanent suspensions or users who we believe are harassing our employees or other users). Additionally, we may, in appropriate circumstances and at our discretion, suspend or terminate accounts of users who may be repeat infringers of intellectual property rights of third parties. We also reserve the right to cancel unconfirmed accounts or accounts that have been inactive for a long time, or to modify or discontinue our sites or services. If you spot any posting or other user conduct that you feel is inappropriate or violates our terms and conditions, please notify us via our online contact page.
Intellectual Property
All text, graphics, button icons, images, audio clips, and software (collectively, "Content"), belongs exclusively to our licensor. The collection, arrangement, and assembly of all Content on this site (the "Compilation") belongs exclusively to us or our licensors. All software used on this site (the "Software") is the property of us or our licensors. The Content, the Compilation and the Software are all protected by U.S. and international copyright laws. Our and our licensors' logos, slogans, trade names or trademarks that appear on our site or branded products are registered trademarks, trademarks or service marks of us, its licensor or its affiliates. The use of any of such trademarks or service marks, or confusingly similar imitations thereof, including but not limited to use on products or services, without express written consent is strictly prohibited. You may not use such trademarks or service marks in connection with any product or service in any way that is likely to cause confusion. You may not use such trademarks or service marks in any manner that disparages or discredits us or our licensors, partners and other business parties. You may not use any of trademarks or service marks in meta tags without prior explicit consent.
Charges and Services
We may choose to temporarily change the prices of our goods for promotional events, and promotional prices apply only for the period stated in the promotion. Prices are shown in the currency you select on the site, and the amount charged is the amount shown at checkout. Where the checkout shows that import taxes and duties are included or collected by us, we pay those amounts on your behalf and you will not be asked to pay them again on delivery. Where the checkout does not show import taxes or duties as collected, you are responsible for any import taxes, duties and clearance charges levied in your country. You are responsible for paying for products you purchase with a valid payment method. If a payment is reversed or fails after dispatch, other than in accordance with your Statutory Rights or a refund we have agreed, the amount remains owed and we may take reasonable steps to recover it, including through a collection agency. If you are buying as a business, you will also be liable for our reasonable legal costs of recovery.
Posted Content
When you post content to the sites in the form of images, reviews, comments or recommendations, you grant us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sub-licensable (through multiple tiers) right to exercise any and all copyright, trademark, publicity, and database rights (but no other rights) you have in the content, in any media known now or in the future.
Price Match Promise
If, before you place your order, you find an identical product offered at a lower total price by another authorised third-party retailer that sells to your country in the same currency as our checkout, we will match that price on request (our "Price Match Promise"). We do not beat competitors' prices, and we do not give any additional discount on top of a matched price.
Eligibility Terms & Conditions
• Only new, in-stock products offered by authorised retailers of the relevant brand will be considered. Offers by the brand's manufacturer or its official website are excluded; we may choose to match a manufacturer's price at our sole discretion, without obligation.
• Customers must provide proof of the competing price (i.e., an active link to the advertised offer) that we can verify at the time of the request.
• Products must be identical in brand, size, model number, model year, and color to current models on our site.
• The competing offer must be available to customers in your country, priced in the same currency as our checkout, and deliverable to your address.
• Price match cannot be made for reselling or commercial purposes.
• Prices are compared on the total delivered price to your address, including delivery charges and any import taxes and duties payable.
• Competitive price must be live.
• Only the person placing the order may request a price match, limited to one unit per product per customer unless we agree otherwise.
• Price match requests must be made, and approved by us, before you place your order. We do not refund price differences after purchase.
• No combinations or substitutions.
• A price match cannot be combined with any other discount, promotional code, first-order discount or sale promotion; the matched price replaces them.
Price Match Guarantee does not apply to:
• Purchases from auction sites or marketplaces (including third-party sellers on Amazon or eBay)
• Discontinued, second-hand, or refurbished products
• Out of stock items
• Membership-only, bundle, coupon, cashback, clearance or open-box offers, limited-quantity offers, and obvious pricing errors
Submitting Your Claim
Please contact our customer care team via chat on our website or at support@biohackworld.com, with a link to the competing offer, before placing your order. We may decline a request we cannot verify.
Promotions and Discount Codes
• Unless a promotion expressly says otherwise, discounts, promotional codes, automatic sale pricing (including Black Friday pricing), first-order or sign-up discounts and price matches cannot be combined. Where more than one could apply, only the single largest applicable discount applies.
• First-order and sign-up discounts may be used once per customer, household, delivery address and payment method, on a first order only.
• Promotions are valid only for the period stated. Where we show a saving against a recommended retail price ("RRP"), the RRP is the manufacturer's recommended retail price for your country (converted where necessary) and not our own previous selling price, unless we say so.
• If you return part of an order that qualified for a discount or free gift based on a minimum spend or bundle, the refund will be adjusted to reflect the discount that would have applied to the items you keep, and any free gift must be returned with the qualifying item.
• We may withdraw a discount, or cancel an order before dispatch, where a promotional code has been obtained or used in breach of these Terms.
Capillus 6-Month Satisfaction Guarantee
Eligible new Capillus laser caps bought from us come with a 6-month satisfaction guarantee, which we administer on terms that follow the manufacturer's guarantee. This is a voluntary guarantee, given in addition to, and not in place of, your Statutory Rights.
• To claim, contact us within 6 months of delivery and before returning anything, with your order number and the Device's serial number. The complete Device must be returned in its Original Packaging to the address we give you.
• The guarantee applies to the original purchaser only and to one Device per customer.
• We will refund the price paid for the Device less (i) a restocking fee of 25% of the price paid, (ii) the original delivery charges and any import taxes and duties we paid, and (iii) the cost of replacing any missing or damaged parts, accessories or packaging. You bear the cost and risk of returning the Device.
• The guarantee does not apply to iRestore, Vielight or other brands' products, or to Devices that have been damaged, modified, or used other than in line with the manufacturer's instructions.
Shipping and Delivery Policy
Unless otherwise noted in the ordering pipeline, we ship all items as soon as possible following receipt of an order. You will receive notification of any delay or cancellation of your order. In the shopping cart, you will receive an Estimated Delivery Date. Please note that this is not a guaranteed delivery date for your order. Shipping rates and delivery depend on the selected shipping speed and weight/size of the items and are subject to carrier delays.
Shipping rates will be listed when you process your purchase and before you finalize the order. These shipping charges vary from time to time so please review carefully. Shipping fees are subject to change at any time at our discretion and without prior notice.
Delivery and proof of delivery. Delivery is complete when the carrier's tracking records the order as delivered to the address you gave, or to a person, safe place or collection point at that address or that you nominated. For orders above 500 in the checkout currency we may require a signature on delivery. Please check your address carefully. If an order cannot be delivered because the address you gave is incorrect, or because delivery is refused or the parcel is not collected, we may deduct the return shipping cost and any non-recoverable taxes and duties from your refund.
Non-delivery and missing items. If tracking shows your order as delivered but you have not received it, or items are missing, please tell us within 2 days of the tracking delivery date so that we can open a carrier investigation in time. You agree to co-operate with that investigation, which may include signing a carrier statement of non-receipt. This does not affect your Statutory Rights.
Product Availability
We reserve the right to make modifications to product offerings including accessories which may vary due to availability. Images displayed on marketing materials may vary from actual product shipped. All orders are subject to product availability.
Product Descriptions, Specifications and Batteries
Product descriptions, specifications and performance figures (including battery life, number of treatment sessions per charge, coverage, diode counts and treatment times) are taken from the manufacturer's published information. Battery figures are approximate and are measured by the manufacturer under test conditions. Actual battery performance varies with charging habits, ambient temperature, Bluetooth use, settings and the age of the battery, and lithium-ion battery capacity reduces gradually with normal use.
Variation in battery performance within the manufacturer's stated tolerances, or a reduction in capacity caused by normal ageing, is not a fault in the Device. If your battery or charger does not perform as described, please contact us: our first remedy will be to provide a replacement battery pack or charger, under the manufacturer's warranty or, where applicable, your Statutory Rights. Where the Device otherwise functions correctly, a battery or charger issue does not entitle you to return the whole Device unless your Statutory Rights give you that right.
Return Policy
Your return and refund rights depend on the country where you live and on the reason for the return. This section must be read with the sections on the Right of Withdrawal (EU and UK Consumers), Australian Consumers and Singapore Consumers below.
Faulty or not as described. If a product is faulty, damaged on arrival or not as described, you have the remedies given by your Statutory Rights (which may include repair, replacement, a price reduction or a refund) and under any applicable warranty. Please contact us first with your order number, the Device's serial number, a description of the problem and photos or video showing it. Many issues can be diagnosed and resolved remotely.
Change of mind. Except where your Statutory Rights give you a right to cancel (see Right of Withdrawal below) or the Capillus 6-Month Satisfaction Guarantee applies, we do not accept returns or give refunds because you have changed your mind, chose the wrong model, or did not achieve the results you expected.
iRestore products. iRestore does not accept returns from its resellers, so we do not offer change-of-mind returns on iRestore products beyond those required by your Statutory Rights. This does not affect your rights if an iRestore product is faulty or not as described, or your right of withdrawal as an EU or UK Consumer.
Returns must be authorised by us before they are sent and must be sent to the address we give you using a tracked service insured for the value of the goods. Refunds are made to the original payment method.
Restocking fee (voluntary returns only). Where we agree to accept a return that we are not legally required to accept, we may deduct a restocking fee of up to 25% of the price paid, plus the original delivery charges and any non-recoverable taxes and duties. No restocking fee is charged on returns of faulty goods or on a cancellation under your Statutory Rights; for those, only the deductions permitted by law (such as for diminished value) apply.
If you received any products in a damaged condition, hang on to your shipment and DO NOT discard any damaged boxes, packaging, or products. Please report the damage to us as soon as possible, and ideally within 48 hours of delivery so that we can claim from the carrier, and we will determine whether you should return the product for a replacement. You may be asked to provide pictures of your damages to help in the processing of your claim.
Risk of Loss; Other Terms of Sale
If you are a Consumer in the United Kingdom or the European Union, risk of loss or damage passes to you when the products come into your physical possession or that of a person you nominate. For all other customers, risk of loss passes to you upon our delivery of the items to the carrier. Title passes to you when we have received full payment or on delivery, whichever is later. We do not take title to returned items until the item arrives at our fulfillment center. At our discretion, a refund may be issued without requiring a return. In this situation, we do not take title to the refunded item.
NO RESALE. Buyer shall use the device delivered to buyer for the buyer’s own use only, and shall not resell, transfer, exchange, or otherwise assign the device for commercial purposes without first obtaining our prior written consent, which consent may be granted or withheld by us in our sole discretion. Our warranties and the Capillus 6-Month Satisfaction Guarantee are not transferable.
Right of Withdrawal: EU and UK Consumers
If you are a Consumer habitually resident in the United Kingdom or the European Union, you have the right to withdraw from (in the UK, to cancel) your contract within 14 days without giving any reason. The withdrawal period expires 14 days after the day on which you, or a third party other than the carrier indicated by you, acquire physical possession of the goods, or, where goods ordered together are delivered separately, the last of them. This information, with the model withdrawal form below, is also sent to you in your Order Confirmation.
1. How to withdraw. You must inform us of your decision by a clear statement, for example an email to support@biohackworld.com or a letter to the Seller at 30N South Gould Street, Sheridan, WY 82801, United States. You may use the model withdrawal form below, but it is not obligatory. To meet the withdrawal deadline, it is sufficient for you to send your communication before the withdrawal period has expired.
2. Returning the goods. You must send back the goods, with their Original Packaging, without undue delay and in any event not later than 14 days after the day on which you communicate your withdrawal. Capillus products must be returned to the manufacturer's facility in Miami, Florida, USA; we will send you the exact address and any customs paperwork when you tell us you are withdrawing. Other products must be returned to our warehouse in Oregon, USA. You will bear the direct cost of returning the goods, including international postage and export documentation. We recommend a tracked service insured for the value of the goods.
3. Refunds. We will reimburse all payments received from you for the withdrawn goods, including the cost of standard delivery (but not the extra cost of any delivery option you chose that is more expensive than our least expensive standard delivery), without undue delay and in any event not later than 14 days after the day on which we are informed of your decision to withdraw. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent them back, whichever is the earliest. We will use the same means of payment you used for the original transaction, unless you have expressly agreed otherwise; you will not incur any fees as a result of the reimbursement. We may deduct from the reimbursement any diminished value of the goods under paragraph 5.
4. Hygiene Seal. Devices are supplied with a Hygiene Seal because they are worn in direct contact with the scalp or skin. You may inspect the Device, its packaging, accessories and documentation without breaking the Hygiene Seal. If you break the Hygiene Seal you may still withdraw, but you will be liable for diminished value under paragraph 5. Where the law of your country treats a Device, once unsealed, as sealed goods not suitable for return for health protection or hygiene reasons, the right of withdrawal ends when the Hygiene Seal is broken.
5. Handling and diminished value. You are liable for any diminished value of the goods resulting from handling other than what is necessary to establish their nature, characteristics and functioning.
Each of the following goes beyond what is necessary:
• using the device for any treatment session;
• breaking or removing the Hygiene Seal;
• skin, hair or scalp contact with the inner surface of the Device;
• registering the Device's warranty with the manufacturer;
• missing or damaged accessories, chargers, manuals or original packaging.
Any reduction will reflect the actual loss in value of the goods, assessed on inspection when we receive them. It may include the cost of professional cleaning, disinfection, inspection and testing, device reset, replacement of contact or single-use parts, shipment to the manufacturer for refurbishment, and repackaging needed to make the product saleable again, or, where the product cannot be resold as new, the difference between the price paid and its resale value as an open-box or refurbished unit. As a guide only, for a Device returned with the Hygiene Seal broken or with signs of use, this is typically 20–30% of the price paid. We will give you a written breakdown of any deduction, with photographs of the condition in which the goods were received.
6. Exceptions. The right of withdrawal does not apply to goods made to your specifications or clearly personalised, or to sealed goods not suitable for return for health protection or hygiene reasons (such as supplements, mouth tape, skincare and topical products) that you have unsealed after delivery.
7. Your right of withdrawal is separate from, and in addition to, your rights where goods are faulty or not as described.
Model withdrawal form
(Complete and return this form only if you wish to withdraw from the contract.)
To: Longevity Global LLC, 30N South Gould Street, Sheridan, WY 82801, United States, support@biohackworld.com
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*),
Ordered on (*)/received on (*),
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper),
Date
(*) Delete as appropriate.
Product Warranties
Capillus® products do not come with any warranties that are not expressly listed on the product. Capillus will repair or replace any defective Capillus® laser therapy caps at no charge; however, Terms and Conditions apply.
BHW Extended Warranty. Where stated on the product page at the time of purchase, Capillus laser caps bought from us include an extended warranty of up to 5 years from delivery, provided by the Seller (the "BHW Extended Warranty"). The BHW Extended Warranty covers the same defects in materials and workmanship as the manufacturer's limited warranty below, for the period stated on the product page, and is subject to the same conditions and exclusions. To claim, contact us with your order number, the Device's serial number and a description and video of the defect. We will repair or replace the Device or the defective part, at our option. Battery packs, chargers and adapters are covered for 1 year.
Capillus® laser caps also come with the manufacturer's Limited Warranty as outlined below:
LIMITED WARRANTY
The manufacturer's limited warranty period for each Capillus® laser cap model is stated on its product page and in the documentation supplied with the Device.
• Battery Pack & AC Adapter Warranty Period: 1 Year
Capillus warrants the device against defects in materials or workmanship for a period indicated above from the date of purchase from a Capillus-authorized center. To activate your warranty, register your device within 30 days of purchase at www.capillus.com/activatewarranty. If a defect in material or workmanship exists, Capillus will repair or replace the necessary parts with new or reworked parts at no charge. Any replacement part will be covered under the original limited warranty.
This Warranty is not transferable and does not cover damages caused by acts of God, misuse, negligence, accident, or modification of any part of the unit as determined by our service department. This Warranty does not cover damage due to improper operation or maintenance, connection to improper voltage supply, or attempted repair by anyone other than the company. Failure to use and maintain the device in accordance with the manufacturer's instructions will void the product warranty. Gradual reduction in battery capacity through normal use is not a defect.
For US Capillus customers, please visit www.capillus.com/
For Singapore Capillus customers, please also visit www.capillus.sg/
For Australian Capillus customers, please also visit www.capillus.au/
For customers (including from Thailand), kindly note you are responsible for all medical import licenses/requirements/prescriptions or similar, if required for your Capillus cap, and for complying with any local rules on the import and use of the Device.
The benefits of the warranties described in this section are in addition to your other rights and remedies under the law in relation to the goods, including your Statutory Rights.
Australian Consumers
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Australian law does not give a general right to return goods because you have changed your mind. Except for the Capillus 6-Month Satisfaction Guarantee, we do not offer change-of-mind returns. Nothing in these Terms excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law.
Singapore Consumers
If you are a consumer in Singapore, you have rights under the Consumer Protection (Fair Trading) Act 1993, including, where goods do not conform to the contract at the time of delivery, the right to ask for repair or replacement, or in some cases a price reduction or refund. Goods that do not conform within 6 months of delivery are generally presumed not to have conformed at the time of delivery. These Terms do not affect those rights.
Payment Disputes and Chargebacks
If you have a problem with your order, please contact us first at support@biohackworld.com. Most issues can be resolved quickly. Contacting us does not affect your Statutory Rights or any right you have under your card scheme or credit agreement (including, in the UK, section 75 of the Consumer Credit Act 1974).
If you raise a payment dispute or chargeback, we may provide your card issuer or payment provider with information relevant to the dispute, including your order details, the Terms that applied to your order, the Order Confirmation, delivery and tracking records, Device serial numbers, our correspondence with you, and records of the condition of any returned goods.
Where a dispute is raised on the basis that goods were not received, not as described or returned, and the evidence shows otherwise, we will contest it. If a payment is reversed and the goods are not returned to us in the condition required by these Terms, the amount reversed remains payable by you.
We may close your account and decline future orders where we reasonably consider that a chargeback was fraudulent or made in bad faith, including where the same issue had already been resolved with us by a refund, replacement or repair. We may report suspected fraud to payment providers, carriers and the relevant authorities.
Product Information
THE CONTENT ON OUR WEBSITE IS NOT INTENDED AS MEDICAL ADVICE OR FOR DIAGNOSIS. PRODUCT INFORMATION SHOULD NEVER BE USED AS A SUBSTITUTE FOR CONSULTATION WITH YOUR PHYSICIAN.
The Limitation of Liability
NOTHING IN THESE TERMS LIMITS OR EXCLUDES OUR LIABILITY FOR DEATH OR PERSONAL INJURY CAUSED BY OUR NEGLIGENCE, FOR FRAUD OR FRAUDULENT MISREPRESENTATION, UNDER YOUR STATUTORY RIGHTS, OR ANY OTHER LIABILITY THAT CANNOT BE LIMITED OR EXCLUDED BY LAW. IF YOU ARE A CONSUMER, THE REMAINDER OF THIS SECTION APPLIES ONLY TO THE EXTENT PERMITTED BY THE LAW OF THE COUNTRY WHERE YOU HABITUALLY RESIDE.
YOU WILL NOT HOLD US (ALL REFERENCES TO US HEREIN TO INCLUDE OUR LICENSORS, PARTNERS, AS APPLICABLE), RESPONSIBLE FOR THIRD-PARTY CONTENT, MISCONDUCT, ACTIONS, OR INACTIONS. YOU ACKNOWLEDGE THAT WHILE WE VALUE AND SEEK TO SAFEGUARD OUR CUSTOMER’S INFORMATION, WE, ARE NOT RESPONSIBLE FOR THE ACTIONS OF THIRD PARTIES WHO STEAL THE INFORMATION WITHOUT AUTHORITY. WE CANNOT GUARANTEE CONTINUOUS OR SECURE ACCESS TO OUR SITES OR SERVICES, AND OPERATION OF OUR SITES OR SERVICES MAY BE INTERFERED WITH BY NUMEROUS FACTORS OUTSIDE OF OUR CONTROL
TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, EXCEPT TO THE EXTENT OTHERWISE STATED IN THESE TERMS, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PURPOSE, NONINFRINGEMENT, TITLE, QUIET ENJOYMENT, DATA ACCURACY AND SYSTEM INTEGRATION. WE ARE NOT LIABLE FOR ANY LOSS OF MONEY, GOODWILL OR REPUTATION, OR ANY SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES ARISING, DIRECTLY OR INDIRECTLY, OUT OF YOUR USE OF OR YOUR INABILITY TO USE OUR SITES, SERVICES AND TOOLS. ALSO, TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO INDIRECT, INCIDENTAL, PUNITIVE, EXEMPLARY, SPECIAL OR CONSEQUENTIAL DAMAGES. IF YOUR JURISDICTION DOES NOT ALLOW THE DISCLAIMER OF WARRANTIES OR EXCLUSION OF DAMAGES, SUCH DISCLAIMERS AND EXCLUSIONS MAY NOT APPLY TO YOU. IF WE ARE FOUND TO BE LIABLE, OUR LIABILITY TO YOU OR TO ANY THIRD PARTY IS LIMITED TO THE GREATER OF (A) ANY AMOUNTS PAID FOR THE PRODUCT OR PRODUCTS AT ISSUE IN THE CLAIM (INCLUDING ANY APPLICABLE SALES TAX) AND ITS ORIGINAL SHIPPING COSTS AND (B) US$100.
Robot, Spider, Scraper Usage Prohibited
The sites contain robot exclusion headers. Much of the information on the sites is updated on a real-time basis and is proprietary or is licensed by us from our business partners, by our users or third parties. You agree that you will not use any robot, spider, scraper, or other automated means to access the sites for any purpose without our express hand-written permission. Additionally, you agree that you will not:
• Take any action that imposes or may impose (in our sole discretion) an unreasonable or disproportionately large load on our infrastructure.
• Copy, reproduce, modify, create derivative works from, distribute, or publicly display any content (except for your information) from the sites without our prior express written permission, and the appropriate third party, as applicable.
• Interfere or attempt to interfere with the proper working of the sites or services, or any activities conducted on or with the sites or services; or
• Bypass our robot exclusion headers or other measures we may use to prevent or restrict access to the sites.
User Privacy
We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent. We use your information only as described in our Privacy Policy, available on our website. We view protection of users’ privacy as a very important principle. If you subscribe to our marketing emails or text messages, we will send you marketing in line with the consent you gave, and you can unsubscribe at any time using the link in each message. We will send you service messages about your orders whether or not you subscribe to marketing.
Cookies Policy
We use cookies and similar technologies on our website, and mobile applications. Cookies are text files containing small amounts of information, which your computer or mobile device downloads when you visit a website. When you return to websites – or visit websites that use the same cookies – they recognize these cookies and your browsing device.
Cookies help us to know a little bit about you and how you use our website, which improves the browsing experience and marketing–for you and for others. They are stored locally on your computer or mobile device.
We use cookies to:
• Ensure your security and privacy when in our secure sites
• Store login details for our secure sites
• Temporarily store input information in our calculators, tools, illustrations and demonstrations
• Provide you with ads that are more relevant to you and your interests, and improve our targeting and enhance your journey through our sites and partner sites
• Improve our understanding of how you navigate through our sites so we can identify improvements
• Evaluate our sites' advertising and promotional effectiveness (we own the anonymous data collected and don't share it with anyone); and
• We use both our own (first-party) and partner companies' (third-party) cookies to support these activities
Cookies in emails
In addition to the cookies we use on this website, we also use cookies and similar technologies in some emails and push notifications. These help us to understand whether you have opened the email and how you have interacted with it. If you have enabled images, cookies may be set on your computer or mobile device. Cookies will also be set if you click on any link within the email.
Indemnity
If you are buying as a business, you will indemnify and hold us (and our officers, directors, partners, agents, contractors, subsidiaries, licensors, service providers, joint ventures, interns and employees) harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of this Agreement, or your violation of any law or the rights of a third party.
No Agency
No agency, partnership, joint venture, employee-employer or franchiser-franchisee relationship is intended or created by this Agreement.
Notice
Except as explicitly stated otherwise, legal notices shall be served on our registered agent or to the email address you provide to us during the registration process (in your case). Notice shall be deemed given 24 hours after email is sent, unless the sending party is notified that the email address is invalid. Alternatively, we may give you legal notice by mail to the address provided during the registration process. In such case, notice shall be deemed given three days after the date of mailing.
FAQs
For your convenience, we provide a Frequently Asked Questions explanation that can be found through our website. While we provide the FAQs for informational purposes to the extent that there is any disagreement between the FAQ and these Terms and Conditions or the Privacy Policy, the Terms and Conditions and Privacy Policy will control.
Legal Disputes
If a dispute arises between you and us, our goal is to provide you with a neutral and cost-effective means of resolving the dispute quickly. Accordingly, you agree that we will resolve any claim or controversy at law or equity that arises out of this Agreement or our services (a "Claim") in accordance with this section or as we and you otherwise agree in writing. Before resorting to these alternatives, we strongly encourage you to first contact us directly to seek a resolution. We will consider reasonable requests to resolve the dispute through mediation.
Law and Forum for Legal Disputes - This Agreement shall be governed in all respects by the laws of Singapore. If you are a Consumer, this choice of law does not deprive you of the protection of the mandatory provisions of the law of the country where you habitually reside, and you may bring proceedings in the courts of that country.
Severability
If any these provisions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed several and shall not affect the validity and enforceability of any remaining provision.
How to Contact Us
You can contact us via our online contact form or support@biohackworld.com, or by post at 30N South Gould Street, Sheridan, WY 82801, United States.