Refund policy

Cancellations and exchanges:

Yes, we may accept a request to cancel or exchange your order (at our discretion). Please contact us by email at support@biohackworld.com to request an exchange or cancellation as soon as possible after receiving your order. 

Note that our returns policy usually matches those of our underlying supplier/supported brand.

Please note that we may charge a 6% processing fee or 25% restocking fee, depending on the nature of your cancellation and/or return request. 

Capillus have both a 6-month customer satisfaction guarantee and a multi-year warranty period.

You will need to contact our customer support team to initiate a return process. 

 

Products damaged in shipping: 

If you received any products in a damaged condition, please hold on to your shipment and DO NOT discard any damaged boxes, packaging, or products. Report the damage to us by email at support@biohackworld.com and we will determine if you may return the product for a replacement. You may be asked to provide pictures of your damages to help in the processing of your claim.